Hello,
May we ask where you won this device from? Have you contacted the event organizer to check whether they can provide the missing mop pad holder?
If the event organizer is unable to supply the mop pad holder, you can also contact our after-sales customer support to purchase a new mop pad holder.
Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EDT)
Customer Support Email:
support@mova-tech.com