Mova Not Docking

I have my mova set to run at night,  but when I wake up in the morning I find it in front of the dock but not on it. Ive watched it try to dock itself and it will go too far sideways instead of straight back.  Ive turned off the unit and dock, turned it back on,  cleaned both the unit and dock, scensors included and there is no obstructions. What else can I do? I keep having issues with my p10ultra, its already been sent to repairs once before and it's not even a year old.

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Found our mova v50 like this after i woke up lol probably a software error or new firmware bug

Try remapping

Dear Customer,

Regarding the Docking issue with your device, we recommend following the troubleshooting steps below:

**Causes for Docking Failure:**
1. The dock/base is powered off or moved. Please power it on and return it to its original position.
2. There are obstacles around the dock/base. Please clear them away.
3. The robot got stuck while cleaning. Please place it back onto the dock/base manually.
4. The dock/base is not placed on a flat surface. Please relocate it to a flat area.
5. System error. Place the robot 1 meter in front of the dock/base and press the "Recall" button.

We hope these steps resolve your issue!

If the problem persists, please contact the seller or our after-sales team for further assistance. Remember to provide your invoice, serial number, and troubleshooting results so we can assist you more effectively.

Our official customer support contact is as follows:
Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EDT)

Customer Support Email: support@mova-tech.com