Washboard filter not installed

You repaired my p50 but now states no filter?

TranslateView Original Text

Do you know if it’s the wash board filter or the dust collection bin filter? I’d just recommend making sure both of those are installed and fitted correctly and nothing is obstructing them. Not sure how the robot is identifying that, but there must be a sensor somewhere that isn’t getting triggered.

Hello,
I am very sorry to learn about your situation and the problem you are experiencing.
please check whether the magnet on the Washboard is still in place. If the magnet is missing, the robot will show a message indicating that the Washboard is not installed.
If the magnet on the Washboard is intact but the device still fails to recognize it, we kindly recommend sending the device’s SN number and your invoice to our after‑sales team so we can provide further assistance and offer you an appropriate solution.
Customer Care: +1 (888)308-6159

(Mon. to Fri. 9:00-18:00 EDT

Sat. & Sun. Holiday)

Email: support@mova-tech.com