Stuck In Restarting

Has anyone had this issue? It’s been saying it’s restarting for 2 days now. I have tried everything I can think of and don’t know what to do.

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Hello, we are terribly sorry that your robot is stuck on the restart screen for two days, which brings you much trouble. Please take a video showing this stuck restart issue and send it to us via private message, together with your device SN number. We will upload the fault logs and arrange technical staff to remotely check your robot. We look forward to your reply.