Replacement v50 dock filled with dirt and broken

Does anyone know if there’s any way to escalate something to get resolved? I’ve been waiting a month to get my v50 replaced and what I got back was a dock that doesnt charge my robot so couldn’t be used at all and was filled with dirt even though it’s supposed to be new. I went through the normal support channels and this is what I got back after a month of troubleshooting and dealing with shipping both ways. Really don’t want to have to go another month of waiting to maybe end up in the same position

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We are so sorry to hear about this terrible replacement experience you’ve had. It must be incredibly frustrating to wait a full month for your V50 dock replacement, only to receive a unit covered in dirt and unable to charge your robot—we completely understand how much time and hassle this whole process has cost you.
We take your concern very seriously. We’ve just sent you a private message to gather your order details, clear photos and video showing the condition and charging issue of the dock. With these materials, we can push your case forward for faster handling.
Please take a moment to reply to our private message at your convenience, and we will act quickly to resolve this for you, so you won’t need to wait another lengthy period.