V50 Skipping cleaning

Had my V50 going since Christmas and it’s done great. Today when I select a room to clean it undocks, moves about 2 feet away from the dock then says cleaning complete and docks itself. Please help.

TranslateView Original Text

Hello,

Please check whether a pet or a family member may have accidentally pressed the pause button.

Also, make sure the robot is not stuck or blocked by any obstacles, which could have caused the cleaning task to pause.

Check the app for any error messages or alerts.

We recommend restarting the robot and trying again.

If the issue persists, please send a video of the malfunction to our after-sales support team so they can further investigate the problem.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com na.official.site@mova-tech.com

How do I change the names on the map?

Hello,

Please follow the steps below to rename the room.

Map editing icon — Room Partition — rename

Please note that only the primary account can rename rooms; shared accounts cannot.