Diver A10 Operations

I own the V50 Ultra robot vacuum. Absolutely love it! Love its mapping feature and how it clearly shows areas cleaned and not cleaned. I recently decided to buy the Diver A10 for the pool thinking it would have similar features as the V50 in terms of the mapping and cleaning report. I was disappointed to learn that it doesn’t map out the pool area nor does it show in the app the areas cleaned by the robot when it was done. I also noticed that the Diver A10 seems to clean in a random pattern and I can see the areas it missed. I’m hoping this would be fixed on the next software and app update.
Other operating issues I’ve noticed:
- Bluetooth and wifi connections are lost once the robot gets in the water. Is that common or expected?
- I have a tanning deck that’s about 8” deep with steps leading up to it. The robot has no problems going up the steps but stops short of the tanning deck as soon as it breaches the water surface. Attempted to use the Tanning Deck cleaning feature in the app with the robot  placed on the deck to start. The robot stayed in one spot, spinning around as if it were confused. Does the robot need to be fully submerged to work?
Appreciate your insight.

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I can pass this on to some of the Mova pool R&D team for you. I am certain Mova support will do the same 😊 I love my v50 too!

Thank you so much for reaching out and sharing all these detailed issues with us, we truly appreciate your patience and valuable feedback.
We fully understand how inconvenient these problems are for you and have immediately forwarded all the issues you described to our professional technical team for further investigation.
We will follow up closely and reply to you as soon as we receive the technical solutions. Wish you a wonderful weekend!

Good morning. Let us clarify your questions as follows:
1. The Diver A10 does not support mapping function.
2. Due to physical limitations, Wi-Fi and Bluetooth will disconnect when the A10 is underwater. The connections will restore once the unit is taken out of the water. Without stable communication during operation, real-time cleaning routes cannot be displayed in the App.
3. The A10 requires a water depth of more than 20 cm to work properly.
4. Please use the dedicated tanning deck mode if you need to clean the tanning platform.

Regarding the issues of spinning in place and missed cleaning areas, could you please upload the fault video and device logs, provide the robot’s SN code, and note down the time when the problem occurred? We will forward all information to our R&D team for further analysis. Looking forward to your reply.