We fully understand how frustrating it is that the base keeps leaking water even after repeated troubleshooting, and we sincerely apologize for the unpleasant experience this has caused you.
Please reach out directly to our customer care team and describe the water leakage issue of your device in detail. Kindly prepare your purchase receipt and the device SN code in advance, and we will follow up on your after-sales case promptly. If your unit is still under warranty, we will prioritize and expedite the whole process for you.
Customer Care Hotline: +1 (888)308-6159
Working Hours: Mon. to Fri. 9:00-18:00 EDT
Closed on Saturdays, Sundays and Holidays
Email:
support@mova-tech.com