Good evening. Where did you purchase your unit? Please first reach out to your place of purchase for assistance. If that doesn’t work, you may contact our after-sales support. Note that we cannot guarantee we can fulfill your request if the unit was bought from an unauthorized seller. We apologize for the inconvenience and hope your issue gets resolved soon. Customer Care: +1 (888)308-6159
(Mon. to Fri. 9:00-18:00 EDT
Sat. & Sun. Holiday)
Email:
support@mova-tech.com