[P10 Pro Ultra] Robot runs in areas mop turns on but the vacuum does not engage

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Just starting today all of a sudden when in Vac then Mop mode the vacuum does not turn on. The side brush engages like it is in vacuum mode but the motor does not sound like it is on for the vacuum.

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Mova Support US

Hello, we are sorry you encountered this issue.
Please share your device with our account: QR033438, send us your device SN via private message, and upload the issue log in the App. Our technical team will check the status of your device.

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2026-7-23 11:34:20 US Translate View Original Text

IN737087

I have powered the device off. I have not reset it to factory defaults. Once you describe the process to communicate I will send to you. Are you referring to the App on my phone?

2026-7-24 22:44 US Translate

IN737087Thread Starter

I am not sure how to do this can you describe the process of a private message directly to you

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2026-7-24 22:39:04 US Translate View Original Text

Mova Support US

Please check the bell icon, we have sent you a private message.

2026-7-25 17:29 US Translate

IN737087

UID:IN737087

US

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[P10 Pro Ultra] Robot runs in areas mop turns on but the vacuum does not engage

Direct to the Floor 4 Comment

Direct to the Floor
4 Comment