Mop pads

My mop pads keep failing to install properly. Sometimes it won’t pick the mop head up at the base, often times the mechanism doesn’t raise and lower when it’s off the base. I’m constantly getting messages that it failed to install and every time I put them on manually, it returns to the base to wash and takes them off again. I’ve cleaned the magnetic parts so there’s no dirt or debris. I’ve restarted the vacuum multiple times. I’ve manually twisted the mop pads to raise and lower. I could mop my floors manually for less hassle. Is there a fix for this?

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Hello,
If all accessories are free of dirt, there may be a fault with the device. Please provide the device SN code, share the robot with our account QR033438 and upload the problem logs in the App. We will arrange technicians to check your device and identify the root cause as soon as possible.

I just set mine up and the mop pads are not working. Fails to leave the dock after saying mop pads detached.. haven’t even been able to map