Not performing custom clean

I ask my mop to clean certain rooms and it goes to the room.. spins and then says cleaning complete. I go to the history and it say cleaning complete but at the same time says 0 minutes cleaning. What do I do?

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There’s a few things that could be going wrong here…

I would try wiping down all the sensors so that the robot isn’t detecting some sort of blockage as soon as it leaves the station.


It looks like the room you were trying to clean is carpeted or has a rug in it. Do you have the rug cleaning settings set to avoid the rug? The robot would not be able to access the area potentially if so.


You could also try clearing your cache settings as sometimes this cause glitches.

Hi，there! Please follow the suggestions from Mova King to troubleshoot the issue that the robot fails to execute custom room cleaning tasks. If the problem persists, could you please share your device with us so that we can further analyze the fault? Kindly share the robot to the UID: QR033438. Our R&D team will check the backend data to locate the exact root cause.

I tried everything and I checked for updates. Made sure it was fitted carpet and not a rug on carpet. No luck.

@movasupport can you help??