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Hello! Please try clearing the APP cache and check for unstable network, then attempt to delete the carpet zone again. Also check the app store for available updates and upgrade to the latest version.
If the problem persists – you still cannot remove carpet areas and the robot continues mopping those zones, kindly send us all information below via private message:
Model:
SN Code:
Current firmware version:
Current plugin version:
Problem log uploaded:
Device shared to account: QR033438
Exact time of faults:
Detailed fault description:
Fault video:
Troubleshooting steps you have tried:
Your request:
Reminder: After submitting information, please keep the robot in standby mode (not running). This helps our team obtain logs for analysis. Thank you for your cooperation! |