“Waiting for task”

The last several days my vacuum has started cleaning per the schedule but it just picks a random room, cleans for a bit and then goes back to the dock.  All the app says is “waiting for task” and it doesn’t appear that the vacuum is charging while sitting at the dock.  I have tried deleting and recreating the daily schedule, no change.  I have also tried to use a quick clean shortcut when I am home as I wonder if it was quitting because it lost connection to the app, still same result.

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Hello, we understand your Z60 Ultra Roller SA has abnormal scheduled‑task behaviour. It cleans one random room then returns to dock, APP shows “waiting for task”, and the robot fails to charge while docked. Please troubleshoot step‑by‑step:
Use a soft dry cloth to wipe dust off the LDS sensor. Please refer to user manual for detailed guidance.
Use a soft dry cloth to clean cliff sensor and edge‑following sensors on robot bottom, follow instructions in user manual.
Go to APP settings‑Firmware update, turn on auto‑update switch to keep firmware up‑to‑date.
Check for map overlapping issue. Clear APP cache, power‑cycle robot, restore map or rebuild map and test again.
Regarding charging failure:
First confirm the base station is powered on. If powered, check the indicator‑light colour. Make sure both ends of base power cord are firmly plugged in. Inspect charging metal contacts on base and robot, dust will cause charging faults, wipe them clean. You may also place robot in front of dock and trigger auto‑docking to check alignment.
If problem remains, please send us device SN and firmware version, share your device to our account QR033438 for technical review. Please kindly note replies may be delayed during weekends.