Detergent installation error

My P10 just went through its first run. I noticed there was no pleasant odor as it mopped  I checked the app and it says detergent installation error. I googled it which said to clean the little magnetic nodes and check to see if anything is blocking it. I did all that and it all looks brand new. I don’t think the detergent is dispensing and the error still shows not matter how much I clean and wiggle it.

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Hello, we have received your feedback regarding the “detergent installation error” and failed automatic detergent‑dispensing issue on your P10 Pro Ultra. We note that you have already performed relevant troubleshooting without improvement. Please provide your device SN and share your device to our account QR033438. Our technical team will check for possible faults and handle this matter properly for you.
We will conduct remote assessment at the earliest working‑day. Please kindly understand that replies may be delayed during weekends.