Region does not match the model – P10 Ultra – Mexico – August 22, 2026

Hello,

I am located in Mexico and I have a MOVA P10 Ultra. Today, August 22, 2026, the robot suddenly started showing the message “The current region does not match the model”, and I am now unable to use it.

The robot had been working normally until today. I have had it for almost a year, so this is not a new setup or an issue that occurred immediately after purchase.

My MOVA app is currently set to the US region. I have already restarted both the robot and the base station, and I have also tried changing the region, but the error remains.

I can see that several other users are reporting the exact same issue today, which makes me wonder if this could be a server-side or regional issue affecting multiple users.

I have had the robot for almost a year, so contacting the seller is unfortunately not a practical option at this point. I would really appreciate MOVA’s assistance in resolving the issue directly.

Please let me know if you need my serial number, UID, or any other information. I can provide it privately.

Thank you

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I have the same problem, i have 3 same model!

Hello, please contact us via private message and provide your purchase proof, SN code and other relevant information. We will verify and handle your issue for you.

I have the same exact problem! It would be great if we keep each other updated about the resolution. I already contacted but am still waiting for their response.

I am having the same issue.

I have the same issue, I bought it on Amazon

Can you share what they told you? .. I am sure they told you that you did the sin of moving YOUR device to another country and to ask for a refund. I purchased also in Amazon USA and use it in Mexico.. Please let us know

I have the same issue

Same problem with my robot, I would like some help because I already use it for approximately eigth months and now I cant.

I have the same issue, used since november with no issues and now I get the error message. Bought on Amazon Mexico from seller Amazon US

i have the same issue, hope mova support can help me out as well

Same here. What’s the fix for this?

I have the same issue, I bought it on Amazon (Mexico)

Hello I have the same issue I bought the vacuum in January of this year and yesterday I got the same message , that my model does
Not match my current region.

I also bought the P10 Pro Ultra on Amazon and I am based in Mexico.

Mova is refusing to do anything about it because even though i bought it from Amazon it was shipped from the USA. They are saying this is an incompatibility issue even though they chose to region-lock it. Beware and don’t buy this product.

Same issue for me. Bought it last year thru Amazon México, the seller amazon usa. Now I cannot use my vacuum

I have exactly the same issue in Mexico with my P10 Pro Ultra. It was working normally until August 20, and suddenly I started getting the “Current region does not match the model” error. I purchased it in Mexico and would like a technical solution rather than a refund. Please contact me privately so I can provide my SN, UID and purchase invoice.

Hello!,  I have the same issue “The Current region does not match the model”,  I bought it on Amazon (Mexico).

I look forward to your response. Thank you.

I have the same issue

I have the same issue. I bought the MOVA P10 Pro Ultra in February 2026 and had no problems until now. I bought it on Amazon Mexico from the Amazon US seller.