[P10 Pro Ultra] My Mova P10 pro ultra region locked Mexico.

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I bought my Mova P10 pro ultra on Amazon last april, last week my robot stopped working because I can't use the app anymore. Please support me to fix this problem, before the robot was working just fine. I have the S/N and proof of purchase.

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Mova Support US

Hello, we are sorry to learn that your P10 Pro Ultra worked well before but cannot be controlled via the App now.

Please send us the device SN and proof of purchase via private message. Some units will trigger regional‑lock restrictions. US‑version devices purchased in the US or Canada will fail to connect and work when brought to Mexico. This regional limitation is stated on our official website; US‑model devices are only supported for use within the US and Canada.

Do not worry. We will register your device information. We will collect similar cases and submit them for unlock processing this week. Please check your device status before the weekend to confirm whether the unlock takes effect. Thank you for your cooperation.

2026-8-31 11:49:46 US Translate View Original Text

LO332158

I've already sent a private message following your instructions. Waiting for your reply. Thank you for the support.

2026-9-3 11:29 US Translate

LO332158

UID:LO332158

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[P10 Pro Ultra] My Mova P10 pro ultra region locked Mexico.

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