Mopping Carpet now??!

Has anyone else had problems while in Clean Genius mode lately that the vacuum just starts mopping a carpeted room completely?? I reached out to support and they are a bust… this is unusual as this model is designed to detect carpet.I have carpet in the rooms I sent it to minus the one bathroom. No excuse…

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We fully understand how frustrating this issue is. Could you kindly confirm the material, thickness and color of your carpets in rooms other than the bathroom?

Normal carpet, cream white color, 0.5 inch or 13mm. This continues through the half the house in a continuous layout

Thank you for your quick reply. To resolve this issue, we suggest you enable carpet‑avoidance in the settings or mark the carpet area as a no‑go zone and see if this works.
Also, we understand you have contacted customer support. Could you let us know if you received any explanation about what might be causing this issue?
If not, please provide us with the time when the problem occurred, your exact settings, and relevant photos or videos. These will help us combine the issue symptoms, settings and timestamps for easier troubleshooting. Please upload your robot logs, share your device serial number, and share your robot with account HA069213. Our technical team will perform further analysis to identify possible causes and determine available solutions.
We hope your problem can be resolved soon and look forward to your follow‑up reply.

I temporary shared it with that account,  here is the setting I have, it should lift while in clean genius mode. Here is one of many random responses back from the support team. I need it to still vacuum my carpeted rooms, so I don’t think carpet no go zones would allow for that and my map would be cluttered with me doing that.

I messaged you that