Model not compatible with region.

Hi, I purchase since last year a V50 Ultra Complete thru Amazon, and it was working perfectly until yesterday that I appear a message that is not compatible with region. We are located in Mexico. Need assistance for solving the issue. Thank you.

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MOVA Support will likely assist within the next 24 hours. Thank you for your patience!

Hello, we fully understand the inconvenience caused by the regional restriction prompt. Some models will trigger this region‑limit notice. Units purchased in the US or Canada and brought to Mexico may fail network pairing. This usage restriction is stated on our official website: US‑version devices are only supported for use within the United States and Canada.
Please kindly send us the device SN and purchase receipt via private message so we can assist you.
We will document your case. Similar cases will be collected and submitted for unbinding processing this week. Please check your device before the weekend to see if unbinding is completed.

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Hello MOVA Support Team,

I am experiencing the region lock / region mismatch issue with my MOVA P50 Pro Ultra in Mexico.

My device information is as follows:

Model: MOVA P50 Pro Ultra
Serial Number (SN): R2587C59HUS0881433
Country of use: Mexico

The robot worked normally before, but recently the MOVAhome app has intermittently stopped allowing me to access or control the device due to the region restriction. Sometimes it works again temporarily, but the same issue returns later.

I purchased and use this product in Mexico, so I would appreciate it if you could register my serial number and unlock/whitelist the device for use in Mexico.

I can also provide my proof of purchase and screenshots of the error message if required.

Please let me know once the device has been unlocked.

Thank you for your support.

Hello MOVA Support Team,

I am experiencing the region lock / region mismatch issue with my MOVA P50 Pro Ultra in Mexico.

My device information is as follows:

Model: MOVA P50 Pro Ultra
Serial Number (SN): R2587C59HUS0881433
Country of use: Mexico

The robot worked normally before, but recently the MOVAhome app has intermittently stopped allowing me to access or control the device due to the region restriction. Sometimes it works again temporarily, but the same issue returns later.

I purchased and use this product in Mexico, so I would appreciate it if you could register my serial number and unlock/whitelist the device for use in Mexico.

I can also provide my proof of purchase and screenshots of the error message if required.

Please let me know once the device has been unlocked.

Thank you for your support.