Cannot auto dock

Have it for 3 days. Day one was docking without any issues. Starting day 2 it’s stopped docking automatically, it just go back and forth, saying auto docking enabled, and trying again, then after like 10 minutes it ask me to manually dock it. I did clean the sensors. Nothing helped . What’s the issue?

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Hello,

1.We suggest you check whether the base station is placed according to the following instructions:

The base station needs to be placed against a wall. It is recommended to place the base in a relatively open area and ensure that there are no obstacles within 1.5 meters in front of the base and within 0.5 meters on both sides; keep away from signal interference, such as routers, TVs, etc.; ensure there are no specular reflections opposite, such as mirrors, windows, etc.

2.During the cleaning process, please ensure that the robot starts from the base station and check whether the LDS laser sensor on top of the robot is rotating normally.

3.Check whether the main wheels of the robot are slipping or stuck during the cleaning process.

4.If all the above causes of failure have been ruled out, please open the top cover of the robot. There is a small reset hole on the side near the Wi-Fi indicator. Poke it for 3 seconds until you hear the voice prompt "Starting to restore factory settings". Then start the robot and see if it can return to the base station normally.

I did try everything except for the factory reset option. I would
Like to add a video of the process. But for some reason is not allowing me. So what happens is that I have to push it back to its place and slightly rise the front part for it to dock( makes a click sound) .

Mine also is having an issue returning to the dock it says it is stuck a foot in front of it all the time. I tried putting a rug under it but it still gets stuck in front of the dock when it returns.

I keep getting mop cover error. How do I fix this ?