Not confirmation received

I have purchased a robot vacuum from the website, but decided to pick Klarna and make small monthly payments, I concluded the purchase, but never got any confirmation from mova, not even shipping information, it has been 3 days, I don’t even remember what I bought to be honest, because I did at night in bed… I have all the purchase information from klarna app, not sure if I can share it here… I just wanted to know if it was processed because I don’t know when I will receive it.

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Hello, To ensure your privacy is protected, we kindly suggest not sharing personal information on public platforms. For us to assist you better with your order, could you please send the following details to our customer service team? We will be more than happy to help verify everything for you:

The email address used for logging into the official website
Screenshots of the relevant purchase information
Order number (if available)

Thank you for your understanding and support.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com
na.official.site@mova-tech.com