Mop Runs Dry When Using Clean Genius

If I set the cleaning mode to Clean Genius the mop pads run dry while mopping.  It's like it forgets to refill the onboard reservoir with water.  Any idea how to fix this?  Thanks!

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Hello,

You may check whether water is dispensing normally from the base station during mop washing and whether the water outlet at the bottom of the robot is blocked. If everything appears normal, we kindly suggest sending the device's SN, invoice, and any relevant videos (if available) to our after-sales team for further troubleshooting.

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