Washboard not draining

I am getting a message saying that the wash board has too much water in it and it is not being sucked up into the dirty water tank. I’ve cleaned everything multiple times. This is the first time I’m using it and the clean water tank is about 1/3 empty and the dirty water tank is totally empty.

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Hello,

Please try the following steps to resolve the issue:

Remove the cleaning board, check if the drain outlet is blocked and clean it (see attached image 1). Also, wipe the overflow sensor on the washboard (see attached image 2).

Take out the old water tank and check if the seal of the old tank is loose or dirty. Be sure to manually reset it and wipe it with a clean cloth (see attached image 3).

After emptying the dirty water, secure the latch of the old water tank, ensuring it is properly fastened.

Place the old water tank back into the base station, pressing it down gently to ensure it is installed properly.

Wipe away any residual water on the base with a dry cloth, reinstall the cleaning board, and check if the issue persists.

If the problem still exists, we recommend that you contact our customer support promptly for further assistance.

Customer Care: +1 (888)308-6159

(Mon. to Fri. 9:00-18:00 EDT

Sat. & Sun. Holiday)

Email: support@mova-tech.com