Not functioning

Having been out of town for an extended period of time, we hadn't used our unit for a period of time.

When trying to use our device, first we tried to recharge it but it wouldn't recharge above 90%. The unit had been plugged in all the time. Also tried to recharge by pushing the two outside buttons on the unit.

Tried to execute Global Cleaning. It initiated the cleaning process by starting the mop washing. Then the unit went offline.

I unplugged the device for a day and a half and then retried. Same sequence, same results. I also reconnected it to our WIFI. No problem connecting but then goes off line.

Prior to going away, we had no issues using the device. We did not experience any power outages.

What can I do to troubleshoot the device so we can use it again?

Thank you,

Jan Dalina

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It may be worth trying to factory reset the device. Typically under the lid there is a small hole that can be pressed with a small pen or something else. This will reset all your maps and things but I think it may be worth a shot!

Hello, regarding the issue of the device not fully charging, you may try cleaning the charging contacts on both the charging dock and the robot to ensure a stable connection during charging.

For the issue of the device repeatedly going offline, please try the following troubleshooting steps:

Possible Causes
When the robot is powered off, the App will not be able to connect to it.
The robot’s online/offline status is related to the Wi-Fi signal strength at its current location. If the signal is weak or unstable, the robot may go offline.
There may be no internet connection available on your Wi-Fi network.

Solutions
Check whether the robot is turned off.
If it is powered off, please press and hold the power button to turn it on, and then reconfigure the network.

If the robot goes offline during normal operation, it will still continue its cleaning task.
Once the Wi-Fi signal becomes stronger, it will automatically return online.

Try adding or resetting the network connection for the robot.
You may also place the router closer to the robot to improve the connection quality.

Check whether your Wi-Fi is functioning normally.
If there is any issue with the network, please resolve it first and then reconfigure the robot’s network.

Check whether the “5G preferred” option is enabled in the robot’s Wi-Fi configuration settings.
If so, please turn this setting off, as the robot requires a 2.4 GHz network to function properly.

If the issue still persists, we kindly suggest sending the device SN number and your purchase invoice to our after‑sales team so that we can provide you with further assistance and a suitable solution.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
Customer Support Email: support@mova-tech.com

Mine is doing the exact same thing.  Also started after I hadn’t used it for a month or so.  

Mine won’t charge either