Hello,
We recommend checking whether there is airflow coming from the outlet during cleaning (you can use a thin piece of tissue to test if air is blowing out).
If there is airflow, it means the fan is working normally. In this case, we suggest cleaning the dustbin and increasing the suction level, then running a few more cleaning cycles.
If there is no airflow, it may indicate a hardware issue. We recommend contacting our after‑sales service team for further assistance.
Customer Care: +1 (888)308-6159
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Sat. & Sun. Holiday)
Email:
support@mova-tech.com