Hello!
Please follow these steps to resolve your connection issue:
Press and hold the robot's power button to turn it on and reconfigure the network (click "+ Add Device").
If the Wi-Fi indicator is flashing, check if the network connection signal is weak. If the Wi-Fi signal coverage is insufficient, the robot may go offline during cleaning. If the device still cannot connect, try turning the router off and then on again, and refresh the app to see if the robot is online.
Try creating a hotspot with one phone and then connecting another phone to that hotspot, and then connect your robot to check if the Wi-Fi connection is successful. If your robot can connect smoothly to the hotspot, the issue may be related to your Wi-Fi environment. Please try reconnecting using a 2.4 GHz Wi-Fi network.
Log into your router, go to "Wireless", then to "Wireless MAC Address Filtering", and check for access restrictions or MAC address filtering features. If any are enabled, disable them and try again. If the device cannot connect to the hotspot, we recommend contacting our customer service for further assistance.
Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com mova.usmkt@mova-tech.com
171
