2nd use Side brush error message

Brand new p10 pro used once and side brush error message on 2nd use. Did all the recommended troubleshooting with no change. Provided customer service all the requested deets. No response in over 24 hours.
Disappointed w known problem and poor customer service response.

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Hello,

We sincerely apologize for your experience and completely understand how you feel.

Please trust that we are working hard to improve our service process so we can handle your issue faster and more efficiently.

Could you please provide the ticket number you used when contacting customer service? Once we receive your ticket number, we will immediately address your issue and find a satisfactory solution as soon as possible.

You can send this information to us via private message by clicking on our profile picture and then selecting the message icon, so we can process your request more quickly.

33306

Just spoke to Stefan for the second time. The number is now 33301. She claims she is escalating the case. I do not feel confident as she had not responded to my dec 2nd email. Disappointed in MOVA.

Thank you for your reply.

Your case has been submitted to the relevant team. We will closely monitor the progress to ensure you receive a prompt and satisfactory resolution.

If you need any further assistance, please feel free to contact us.

Hello,
Did they ever helped you? I’m having the same issues the side brush had nothing I cleaned the other brushes incase that was the issue but nothing it still says side brush error.

I have it’s been a week and no one has helped! I’ve gotten four emails from four different people and nothing. I wanted a replacement but your customer service team is impossible to handle this. They all repeat the same questions, at this point I was just a refund!

I have cleaned the brushes all of them
Restarted the vacuum
Did a factory reset, and still the same issue.