The V50 Ultra: A Comedy of Errors! 🤦‍♂️😂

So, I’m having a bit of an existential crisis with our V50 Ultra robot vacuum. It’s supposed to be this amazing cleaning wonder, but right now, it feels more like a mischievous toddler with a vendetta!

This morning, I got a notification saying the robot couldn’t reach a specified area. The accompanying image? A delightful snapshot of a little “gift” in the middle of the walkway. I was genuinely excited it didn’t run it over! 🎉 I cleaned up the mess, placed that spot on our pup’s grass pad, and told the robot to resume cleaning.

But guess what? Instead of going back to the crime scene, it decided to take a detour to the mudroom! And what does it do there? It drives straight onto the turf grass box, something it has NEVER done before and spreads that little “gift” all over the mudroom and kitchen! 😱

I only found out because my dog started barking like a maniac outside. Naturally, I jumped up to investigate, only to step right into a smeared disaster. Thanks, robot! And then, to top it all off, I found our trusty vacuum OUTSIDE in the yard, vacuuming and mopping the grass like it was preparing for a garden party!

Somehow, it managed to climb down into the garage, even with a “no-go zone” set there, and then rolled over rocks and stepping stones like it was on an off-road adventure, traveling another 50 feet into the backyard.

Seriously, what on Earth is going on with this little cleaning rebel?

TranslateView Original Text

Oh no! That does not sound fun. Maybe it needs to be reset or replaced. I just unboxed mine today and it's already mapped the whole house and doing a full mop and vacuum. No issues so far.

Hello,

Thank you so much for sharing this “thrilling” experience. While we couldn’t help but smile at your humorous storytelling, we’re truly sorry for the mess and inconvenience this has caused.

Based on your description, it does seem that the robot is experiencing abnormal behavior with obstacle avoidance, no-go zone recognition, and navigation—this is certainly not the performance we expect from the V50 Ultra Complete.

To help us investigate further, could you please provide the following information:

1. The firmware version of your robot  
2. The SN number located on the label at the bottom of the robot  
3. A screenshot of your current map  

Once we receive these details, we’ll forward them to our technical team for a deeper analysis of the issue.