Anti-tangle Brush Roller - But...

Because we have three dogs, a consistent issue we had with our previous robotic vacuums was hair winding itself inside the roller brush ends. If I wasn't vigilant about checking and removing the hair clogs - usually weekly - the vacuum performance was compromised.

I was pleased to learn about the Mova Z60 Ultra Roller's anti-tangle design, and I was eager to put it to the test. First of all, the Mova's brush design does definitely seem to prevent  tangling around the brush roll ends like my Roborocks and Roombas did. As you can see in one of the attached photos, after three weeks of use, there was minimal hair around the end of the brush roller, which was easily removed. However, one thing it has started doing is periodically belching out tangled masses of carpet fiber and golden retriever hair, as shown in the second photo. I am not sure what I could do to prevent that, and I am not sure why the vacuum doesn't suck it up rather than leaving it deposited on the carpet. I am wondering if any other owners have experienced this. Although I am loving the Z60 Ultra Roller Complete, I have to say the anti-tangle promise has left me with definite mixed feelings thus far.

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Hello,

Thank you for your feedback.

If the dirt the robot picks up consists mainly of fibrous or lint‑like particles, this type of debris can easily clog the air inlet, and the base station typically cannot remove it completely.

In such cases, we regret that we can only recommend manually cleaning the affected area, as the base station is usually unable to fully clear this type of buildup.

If the robot cleans regularly, the floor will generally stay clean for a longer period, which helps reduce lint accumulation and significantly lowers the chance of the air inlet becoming clogged again.

Thank you for your understanding.