KU273618

[V50 Ultra Complete] Lidax Ultra 2000 Do not update!

The latest update rendered my new mower useless, please fix, do not update!
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5 Comment

Hello,

May we ask what issue your device experienced after the update? Could you please describe the problem in detail so that we can better understand and assist you?
2026-3-26 16:44:19 US Translate

KU273618Thread Starter
Sorry some bugs occurred, please restart or exit plugin version  2.4.7.  Gives me 2 options, restart plugin or exit pluggin. Restarted, force stopped, reinstalled, etc.  My other phone experienced the same thing.
2026-3-26 20:42:31 Translate

KU273618Thread Starter
$1700 bucks and worthless,  not cool, customer support is not working out!
2026-3-27 08:52:22 Translate

Hello,

Thank you for your reply.

We apologize for the inconvenience caused. This issue has already been fixed. Please try closing the MOVA App completely in the background, then follow the steps below in order:
MOVA App → Me → Settings → General Settings → Clear Cache → Confirm, and then reopen the app.

You may also try clearing the entire app data:
Phone Settings → Apps → MOVA Home → Storage → Clear Data


If the issue still cannot be resolved, please provide us with the following information so that we can assist you further:

1.The device firmware version (you can find it on the robot’s display screen)
2.The device serial number (SN)

Thank you for your understanding and cooperation.
2026-3-27 18:47:19 US Translate

KU273618Thread Starter
My app went through another update, hopefully it works.  This shouldn't happen, please test thoroughly further updates.  This really gave me lots of worry and stress.  
2026-3-28 06:19:38 Translate

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