P10 Gen 2 carpet vacuum issues

I have mapped the floor 3 times. It does the hard surfaces fine. But when it gets on carpet it just spins around and seems to lose its place. It never completes the room before draining the battery completely. No clean lines like the other rooms just a lot of swirls and it never completes. I have tried the carpet surface setting with no luck. Cleaned all the sensors and wheels. Carpet is only a 1 inch medium pile. Can this machine not vacuum carpet?

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Hello,

if the carpet is relatively thick, long‑pile, or black in color, the robot may not be able to vacuum it properly.

Could you please upload a photo of the carpet so that we can help assess the situation more accurately?

The carpet is brown, medium pile. If remap and clean all in one it will work. But the next time it will go around in circles and get lost.

More carpet pics

After I remap and clean in one action

The second time after a remap

I think it’s been drinking

Hello,

thank you for your reply.

Could you please provide us with the robot’s firmware version and the serial number located on the label at the bottom of the robot? We will contact our technical team to further analyze the cause of the issue.

Firmware version is up to date

S/N R5730C5BAUS0247333

Im having the same exact problem with mine. Hopefully they figure it out.  I was considering sending it back. Does great everyone i remapped the house.

Mova Team, do you have any updates on my issue??

So it works on the initial map but never again, is that really your stance? My carpet isn’t growing! Sound like a software issue but I guess I’m stuck now!

Same thing happens to me. Waiting for an answer.