Mopads not working

This product is a complete disappointment. The Mopads doesn’t work, and I’ve only used it four times. It’s of poor quality.  

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What version do you have and why do you believe the mop pads do not work?

Dear User,

Thank you very much for providing the device model P50 Pro Ultra. We understand that your experience was not satisfactory, and we take this very seriously.

To better optimize your user experience and provide you with precise and helpful guidance and assistance, we would like to ask you to describe some specific scenarios:

In your actual use, in which specific aspects did the mop fail to meet your expectations?

In your overall daily use, what other aspects did you find unsatisfactory?

Your detailed description will help us more accurately refine your operation and provide personalized suggestions. We are ready to follow up and address your concerns. Thank you again for your honest feedback and cooperation!