P50 Ultra not mopping

My manual says that this is a P 50 ultra
But none of the options for unit selection give that option?  So I’m really confused at which vacuum I have.

Either way, it is not pulling water from the clean water tank at all.  
I have read through all of the forums and I haven’t found anything to solve the problem yet  

I emailed customer support and they sent me a bunch of pictures that don’t apply to my vacuum at all   

Can someone help me with this problem? Thanks.

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Is it new or did it stop working? That looks like my P50 Ultra. Does it get an error message? Does your map show anything to mop or just carpet?

App screen should look like this when you open it..IPhone at least.

Verify unit is not set to vacuum only mode.

6. Dirty or stuck solenoid valve

The internal electric valve that releases water can stick closed.

Signs
        •        Tank stays full
        •        No dampness at all
        •        Robot thinks it’s mopping normally

Possible fix
        •        Power off the unit
        •        Remove tank
        •        Let it sit dry for a few hours
        •        Reinstall and retry

(If it keeps happening → hardware issue)

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7. Firmware bug or soft crash

Yep… it happens.

Fix
        •        Reboot the robot (full power cycle)
        •        Check for firmware updates
        •        If desperate: factory reset (last resort)

I did the updates. But I’ll try again.
I think unit has an internal water tank. I can’t remove it.   The only water tanks I have are in the base unit.  
It’s brand new do you think the solenoid would be gunked up already?

Try emptying the tank on the robot via the app…

I added a picture to show my firmware version. It said it didn’t need an update. I updated it straight out of the box a few weeks back.  

I allowed the vaccume to go completely dead and then recharged it.  Turned the base off and on.  

I’ve tried to get it to wash the mop pads at least 10times.  And I did do the auto emptying.  

I can hear the pump run and feel the suction but it’s not sucking water out of the clean water tank at all.  

Maybe it’s a bad pump with not enough suction?

Did you check that the hose in the clean water tank is connected top to bottom? Maybe it’s not getting connected properly and it’s literally sucking air instead of water? The system ought to detect it’s low on water though.

Yes, I disconnected and reconnected the hose several times. When the pump is supposed to be sucking the water out of the tank, it continues to suck air but the moment I pull the tank out it tells me that I have no water.  

I think the pump is just too weak to actually suck up the water.