Move to open area

My move v50 keeps stopping and saying that I need to move it to a new area. I move it and the same. I’ve cleaned all the sensors. I’ve updated to the latest firmware. It’s in the middle of an open well lit room and it still says it needs to be moved.

Stranger than this is that if I have it return to the back from the same place it had an error it moves right back to it perfectly.

TranslateView Original Text

Hello,

Thank you for your feedback. We sincerely apologize for any inconvenience caused. Based on your description, it seems your robot's LiDAR system is malfunctioning. Please ensure the robot is in an open area and then restart the cleaning program.

Our map function supports real-time updates during operation to adapt to changes in your home environment, ensuring more efficient cleaning. You can also choose to save the map so you can easily restore to a backup map if there are any discrepancies with the updated map.

If the above troubleshooting does not resolve your issue, please prepare your SN, invoice, and proof of purchase and contact our after-sales team through the following channels:
Customer Care: +1 (888)308-6159
Customer Service: +1 (888)308-6159

(Mon. to Fri. 9:00-18:00 EDT

(Sat. & Sun. Holiday)

Email: support@mova-tech.com