P50 missed dog logs and now it’s in the garbage

Yep, I started my P50 to vac and mop our main floor after inspecting the floors and making sure nothing was on them. I stepped into my home office to work and wife came in about 2 hours later saying that she had to stop the “Moova” because it had gone through a massive pile of dog logs and got it all over the main entry way and dining room. Bottom of the P50 was beyond gross and the device and dock is now in the garbage can. So how was your Christmas?

TranslateView Original Text

Hello,

We’re very sorry to hear about the situation you encountered while using the P50, and we sincerely apologize for the inconvenience caused to you and your family.

We completely understand your frustration regarding the robot accidentally vacuuming pet waste and contaminating both the floor and itself. To help prevent similar incidents in the future, we recommend checking the cleaning area beforehand to ensure there are no pet droppings or other unusual debris on the floor.

For the current cleaning issue with the robot, you may try the following steps:

1. Power off the device and use a damp tissue or soft cloth to clean the underside of the robot and the brush area.

2. If the contamination is severe, we recommend using a mild detergent to clean the affected components (such as the brush, mop, dustbin, etc.), and ensure all parts are completely dry before reinstalling them.

If any parts are damaged or the robot still does not function properly after cleaning, we recommend contacting our after-sales support team promptly. Please provide the necessary information (such as the purchase invoice), and they will assist you further.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com

I thought this would go around it, it goes around my kitties little balls but then comes back to clean where it missed.  

Dear Customer,

Thank you very much for your feedback. Could you please provide the ticket number you received when you contacted our customer service team?

Once we receive your ticket number, we will proceed to handle your case promptly and work toward finding a satisfactory solution as soon as possible.