Diver A10

I have 2 robot vacuums that I'm happy with they work well; based on this I decided to purchase the Diver A10 for my pool. This does not work well at all, I can watch it drive over leaves with out picking them up, it maybe picks up 2 or 3 but leaves 20 in the pool. It does get the loose dust and sand but I've had to go back to my corded robot for the majority of cleaning

Sorry to hear you don’t like your A10. I am guessing it is still under warranty and may be able to be returned based on where you purchased it. Otherwise it may be worth reaching out to Mova’s customer support team to determine if things can be improved for you.

Customer Care: +1 (888)308-6159
Working Hours: Mon.-Fri. 9:00-18:00 EDT, closed on weekends & holidays
Email: support@mova-tech.com

Hello, we're sorry to hear that your experience with the Diver A10 has been less than ideal, especially watching it drive over leaves without picking them up — that must be frustrating. Based on the situation you described, the following issues may be the cause. Please check them one by one:

① Insufficient battery power: Please fully charge the device before use. When the indicator light turns green, the battery is fully charged. A full charge provides approximately 50–60 minutes of continuous operation.
② Impeller blocked by debris: Turn off the device and check around the impeller for any foreign objects (such as hair, small stones, etc.), and clean it if necessary.
③ Filter bag full: Check whether the filter bag is full of debris. If so, please empty it promptly.
④ Damaged wheels: Inspect the wheels to make sure they are intact and not loose or broken.
If the issue persists after trying the steps above, please contact MOVA's after-sales support team for further assistance:
Email: support@mova-tech.com