Setting not working

I recently got my Mova.  I keep changing it to deep setting and it keeps reverting to standard.  I am not in genius mode or in global mode.  It did not have this problem before the app update.

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Hello, could you please provide your model（Do you use the V50 model?） and SN? This will be very helpful for us to address the issue. Thank you~

V50 ultra complete, R2582K59QUS0397233.  I have also set up scheduled cleaning for the first time.  It cleaned one room and that’s it.  It has a full battery.  I’m not on genius mode or global cleaning.  It just cleaned the one room.  I am a tester for Apple.  These are the things I have noticed so far.  I have deleted the schedule and reapplied.  It’s the same thing.  Just cleaning the one room.  I have four room selected with different settings.  

We apologize for the delayed response. Your issue has been recorded and has already been passed on to our technical team for review. However, in order to proceed, we will need you to share your device with us so that we can run a debug update and analyze the logs to reproduce the issue.
Please share your device to account ID: WN152837.We will get back to you as soon as we have the analysis results.

It’s been a while?  Any information.  Tried cleaning today.  It didn’t finish my kitchen but said it did.  The other I have shows red on the other rooms saying missed due to threshold, etc.  it didn’t even try to go to the other rooms and there are no thresholds.  This vacuum isn’t even a few months old.  This is getting frustrating and I am over my return date.  Not impressed nothing is in the way of the vacuum even with the obstacles of a stool and cat stroller.  Wide open floor plan.  

Hello, please share your device to our account QR033438, provide your device SN and upload the error log. Our technical team will check the condition of your device.

I already did when you first asked.  If you look back, I already gave permission.  I was supposed to get an answer back and never got one.  Issues continue to happen.

The only thing, however I don’t know how to do is upload a log on here. But in June, you asked me that I share my device and I did.

Hi,there. We sincerely apologize for all the trouble caused by slow forum communication, which has wasted a great deal of your valuable time. Let me first explain the reason: our technical team underwent personnel transfers at the start of July, so a different analyst is now responsible for cases in your region instead of the previous staff member.
Could you kindly share your device to UID: QR033438? Our R&D team will then conduct an in-depth backend analysis to pinpoint the root cause of the issue. Please rest assured and we look forward to your reply.
Additionally, we regret to inform you that today is weekend, and our R&D department is off work, so our follow-up response may be delayed. If you find forum replies too slow, you may send us a private message directly — simply click on my avatar to start a private chat for faster communication. Please let me know once you finish sharing the device.
Once again, we apologize deeply that the delayed forum replies have stalled progress on your problem for a long time.

Hello, here is the guide to upload your working log.

FOLLOWING