Main brush error

Just put our new robot to work yesterday. I keep getting the main brush wrapped error. Nothing is in there. We did get the tri cut brush for it. What am I doing wrong. I keep taking it out and checking, but it keeps giving the error code after a few minutes of work. HELP!

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Good morning. Please try upgrading the robot’s firmware and then restarting it. If the fault still persists, based on your description, this is a brand-new robot that keeps reporting a main brush entanglement error even though there is no debris wrapped around the brush. Kindly contact our after-sales team for further troubleshooting solutions. We sincerely apologize for the inconvenience caused to you. Email: support@mova-tech.com