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KM674272
Posted 2026-7-17 05:10
1068

[V50 Ultra Complete] Help! Dust Bin does not empty any of its contents, ever

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The dust bin on my new V50 never empties. Not even a little bit. I have checked everything for clogs, the bag is not full (because nothing is ever put into it). This is a brand new device and it has never worked. I see the suction trying, the bag moves and the flap inside the robot moves, but the hair/dirt stays inside
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9 Comment

Mova Support US
Hi there,
This issue may happen if the dust bag is full or the air duct is clogged.
First, please check if your dust bag is full and replace it with a new one if needed.
Also, inspect the main unit’s dust bin and suction inlet for clogs and clean them thoroughly.
If the problem remains after trying the above steps, please reach out to our support team for further assistance.
Email: support@mova-tech.com
We appreciate your understanding and patience!
2026-7-17 11:05:05 US Translate

LE898748
image.jpg
Same issue here. The dust bag is brand new and not a speck of dirt in it. The robot itself has been manually emptied by me 3 times in less than 30 days. I ha e sent a support e-mail and got a AI response telling me to check the filter bag. A lot of help that was. I even told them in the email the bag was new.
2026-7-20 01:58:39 Translate

Mova Support US
bove information. Our professional technical team will remotely check the full running status of your machine and provide you with a customized solution afterwards. You can rest assured that we will follow up closely.
 
2026-7-20 10:55 US Translate
Mova Support US
We fully understand how troublesome it is to manually empty the robot repeatedly. We sincerely apologize that the previous automated reply failed to resolve your specific issue and brought you extra hassle. Kindly complete the following steps: Share your device to our support account QR033438; Provide your device SN number in this conversation; Upload the fault log within the APP. If you do not receive our reply for a long time, please send us a private message to supplement the above informatio
 
2026-7-20 10:55 US Translate
EF297129
I am having the same issue with my new V50. It is successfully vacuuming and goes to the bin on the robot but fails to auto empty into the bag. I have emptied it manually several times, made sure the filter bag is properly placed, cleaned the filter, etc.
2026-8-19 00:35:03 Translate

Mova Support US
Our technical team will further investigate your case.
 
2026-8-23 11:07 US Translate
Mova Support US
Hello, we understand your new V50 vacuums normally, yet it fails to auto‑empty dust from the robot bin into the base bag. You have manually emptied the bin multiple times, confirmed the filter bag is correctly fitted and cleaned the filter. Thank you for trying these steps. If the problem persists, please send us your SN code, purchase proof and a full‑length video showing the robot docking without performing auto‑empty via private message. Please also share your device to account QR033438.
 
2026-8-23 11:07 US Translate
TG161239
How do you manually clear the air duct? Is there a way to access it other than just reaching in with my finger to try and clear it?
2026-8-22 03:35:01 Translate

Mova Support US
Hello, please follow the user manual for cleaning. We will send you relevant screenshots via private message for your reference shortly.
 
2026-8-23 11:13 US Translate
KM674272
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