New Mova P10 Pro Ultra. Auto empty and and water dispesing not working.

New Mova P10 Pro Ultra 2 days old. Auto empty is not working even after manually emptying dust bin collector and reseating bag, cover is also tightly placed. Water is not dispensing even during first use.

TranslateView Original Text

Hello,

1. Please make sure the robot is properly docked with the base station.

2. Then check whether the robot is set to "Do Not Disturb" mode. When this mode is enabled, the base station will not perform auto-emptying tasks. Please go to "Robot Management" to disable "Do Not Disturb" mode and try again.

3. When you manually tap the vacuuming/auto-empty button in the app, does the dust collection function start normally?

If the dust collection/auto-empty function cannot be activated at all, please send a video showing the issue, along with your app account ID and the robot's SN code (the SN label is located on the bottom of the robot) to our after-sales team. They will provide more targeted assistance.

As for the issue with the base station not dispensing water, we recommend checking whether the clean water tank’s pipe is blocked. Then, enable the "Auto Clean Washboard" function and check whether the base station can dispense water normally:  

Settings > Base Station Settings > Auto Clean Washboard

If the base station still cannot dispense water, we suggest contacting our after-sales team for further assistance.

Customer Care: +1 (888)308-6159

(Mon. to Fri. 9:00-18:00 EDT

Sat. & Sun. Holiday)

Email: support@mova-tech.com