Dock Not Powered

Anyone else ever had this issue? During a cleaning cycle the robot would try to return to the dock to clean the mop pads and I get a message saying “dock not powered”? If I press clean on the app it will resume cleaning the pads and the cleaning cycle, so I’m pretty sure the outlet has power.

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Hello, we sincerely apologize for the inconvenience caused. We suggest you first check whether the base station is powered normally and confirm both ends of the power cord are plugged in tightly. Then inspect the charging contacts on the robot and dock. Dust on the contacts may trigger power detection errors, please wipe them clean before use.
If the issue persists, kindly share your device to our account QR033438, provide your device SN and upload the error log within the App. Please contact us via private message to ensure we won’t miss your message.

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We are waiting for your reply. To avoid missing messages, please contact us via private message.