MQ882652

[V50 Ultra Complete] Not following cleaning schedule

We got the MOVA V50 about a month ago. Everything has been working great. The past week I’ve noticed it isn’t following the programmed cleaning schedule. For example it’s mopping on a day it isn’t scheduled to mop. This morning it was cleaning the entire house instead of the specific rooms its schedule to clean. I checked this morning and it’s up to date in regard to app updates. Also, when I look at the cleaning history it says “default clean” above each session. Anyone know what’s going on?  
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Hi there, sorry for the inconvenience this has caused you. This issue is most likely related to the App.
We appreciate you already checking that your mobile App is fully updated to the latest version and reviewing the cleaning history, where all runs are labeled as “default clean” to pinpoint the abnormal behavior.
We recommend clearing the App cache on your phone first, then performing a complete full-house remapping on the robot. These steps often resolve scheduling glitches like yours.

If the problem continues after remapping, please share your device SN number, share the robot to our account QR033438, and our technical team will conduct an in-depth backend analysis.
Looking forward to your update on the outcome.
2026-7-26 11:53:37 US Translate

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