Can’t install ramp

I just purchased the Mova V50 and for the life of me, I cannot get the ramp on. I’ve watched videos where people easily snap it on. I am using full force and it will not snap on. I’ve tried every hard surface in my home: counters, floors, tables. This is a very expensive piece of equipment for something as simple as the ramp to not be able to snap into place!! What is the trick or do I have a bad ramp where the plastic isn’t aligning?!

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Hello, please refer to the video below for ramp installation, focus on the operation starting at the 1-minute mark: https://www.youtube.com/watch?v=zFtJjFXI0vU
If you still fail to install it after following the tutorial, please send us a video of your installation attempt, device SN code and purchase receipt via private message. Our staff will check if there is an accessory matching issue.

Hello, we are truly sorry that the accessory you received is incompatible with your device and apologize for the inconvenience caused.
Please contact our after-sales team to apply for a new replacement accessory. I have sent you a private message. After contacting support, kindly provide your email address and service ticket number via private message. We will mark your request as urgent and arrange the shipment of a brand-new base extension stand as soon as possible.
Email: support@mova-tech.com