Good morning, please make sure your app and firmware are up‑to‑date. Clear the app cache and reboot your device to rule out software‑related issues. Also, double‑check that the contacts are clean, then reinsert the detergent reservoir. Please follow the user manual and confirm you hear a click, which means it is properly seated.
If the issue keeps happening, there might be a hardware defect with the reservoir itself or the base station. We recommend you reach out to our customer support and describe the problem in detail for further assistance.
Email:
support@mova-tech.com
131
US
