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Hello, please try clearing the cache and check for map overlay issues. Power off the unit, wait several minutes, then restart it. Map overlay may cause positioning errors and missed‑area cleaning. If this happens, please rebuild the map or restore the saved map.
If there are high‑pile rugs or cables placed at room entrances, the robot will trigger obstacle avoidance. Please clear these items first before starting a new cleaning task. Before running the task, double‑check that mopping mode is turned on.
If the issue persists, please provide the fault video, exact occurrence time, device SN, upload the problem logs, and share the device with our account QR033438. Our technical team will investigate the details and get back to you as soon as possible. |