[P10 Pro Ultra] Region does not match the model – P10 Ultra – Mexico – August 22, 2026

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46 Comment

FW246372

Don’t even bother contacting mova. The lock is fully intentional and they’re refusing to do anything about it.

2026-8-31 10:49:11 US Translate View Original Text

ZN168668

That was my experience as well with the Mexican support. Purchased in Mexico Amazon, logged in in the Amazon Mexican marked, US seems or an importer sold the 2 Mova’s to my wife. That’s not acceptable.

2026-9-3 13:10 US Translate

DavOnt

I got this same problem, my mova worked for months without an issue, can I provide as well SN and verification that I got it from Amazon, so I can continue using the app?

2026-9-2 06:34:17 US Translate View Original Text

Mova Support US

We are sorry for the inconvenience. We will contact you via private message shortly to collect relevant information, please kindly check and reply.

2026-9-5 15:59 US Translate

ZN168668

Same Problem here, I had purchased 4, 2 of them have the region issue. Mexican Support rejected to help.

2026-9-3 07:49:41 US Translate View Original Text

Mova Support US

Hello, some models will trigger a region‑restriction alert. US and Canadian‑version devices cannot complete network pairing when brought to Mexico. This restriction is stated on our official website: US‑version devices are designed for use only within the United States and Canada. We need to clarify whether you purchased it from Amazon Mexico or Amazon US.

2026-9-6 17:29 US Translate

DF763300

Same issue, almost a year using it and now stopped working because of the notification

2026-9-10 06:50:59 US Translate View Original Text

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[P10 Pro Ultra] Region does not match the model – P10 Ultra – Mexico – August 22, 2026

Direct to the Floor 46 Comment

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