P10 PRO ULTRA - Dock empty not emptying pet hair

Ive had the P10 for 2 weeks now. There is an issue where the dock doesn't auto empty pet hair. The hair gets stuck in the mova and forms a brick of hair which clogs the suction.
Ive tried setting the auto empty to high frequency but am having the same issue.

Anything else I can try?

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The moisture from mopping may be causing the hair to clump and create blockages. Try the vacuum first and mop after feature.

Hello,

We sincerely apologize for the issue you mentioned regarding the dock not automatically emptying pet hair. Here are some suggestions that might help solve this problem:

Manual Operation Check: After the cleaning task is completed, try manually pressing the base/auto-empty button on the app to see if the dust collection function is working properly. If the function can be activated but the dustbin still cannot be emptied, there might be a blockage at the dust collection port caused by hair.

Clearing Blockages: Blocked hair might affect the operation of the fan, so we recommend manually cleaning out these hairs to ensure the device functions properly.

Increasing Cleaning Frequency: We suggest increasing the cleaning frequency and the number of auto-emptying sessions to effectively reduce the accumulation of dust and hair, thereby improving suction performance.

Thank you for your patience and understanding.

I was going to post a new one, but where is the manual auto empty button in the app