SJ044818

[Lidax Ultra 3000 AWD] new firmware 4.3.6_0470 does not fix position issue

Loaded new firmware; remapped - mower didn’t even get 1% done before receiving positioning error and moving the station 30’ east upon failure.
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Last edited by Mova Support US on 2026-8-30 11:08

Hello, we are sorry that the positioning issue still exists after the 4.3.6_0470 firmware update. The mower reports a positioning error when less than 1% of the task is completed, and the base station position on the App map incorrectly shifts 30 feet east. We have fully recorded this issue and forwarded it to the technical team for reproduction and investigation.
Please keep your device network stable on Monday, upload the fault logs, and send us your device SN via private message. Our technicians will verify this problem on Monday. We apologize for the inconvenience caused.
2026-8-30 11:02:12 US Translate

Hello, we look forward to your reply via private message, please get back to us in time.
Hello, thank you for your patience. The original location of your docking station was prone to positioning drift, as the area to its right was quite open. Please move the docking station to the right‑hand side of the building where there are more environmental features, this will help the robot maintain stable positioning. Our team is also continuously working on software optimizations.

Besides, continuous operation in hot weather may cause the radar to overheat. Your current firmware includes adjusted thermal‑protection logic. When the radar gets too hot, the robot will return to the dock automatically to cool down. On older firmware versions, the unit would suffer positioning errors and stop before it could head back for cooling. Many past positioning‑failure errors were actually caused by radar overheating. The new firmware shows explicit radar overheating alerts for the same underlying issue, and properly triggers the return‑to‑dock cooling routine.
UID:SJ044818 US
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