[P10 Pro Ultra] The current region does not match the model

168 1

Reading Mode

My MOVA has been working pretty well since I bought it in Nov 2025 and continues cleaning on its daily schedule, but it's been some time since this error started appearing in the app and I can't use it anymore. I live in Mexico.
I've been reading other posts and see that it can be unlocked, which would be great since the robot has been pretty good so far and the app worked alright from the moment of purchase until around September 2026.
I have proof of purchase and serial numbers available, happy to provide in email or through this account. Thanks in advance!

Translate

Direct to the Floor
1 Comment

Mova Support US

We apologize for the inconvenience. We have sent you a private message.

2026-10-3 11:32:22 US Translate View Original Text

BG546813

UID:BG546813

1Posts
0Friends

We use cookies and similar technologies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as \"Necessary\" are essential for enabling the basic functionalities of the site and are always active.

We also use cookies that help us analyze how you use this website and remember your interface preferences. These cookies will only be used in accordance with your cookie preferences and applicable law.

You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.

> Optimizing and Understanding Website Use and Experience

Analytics and measurement services help us better understand how you use and interact with our website to improve user-friendliness, performance, and your experience. Generally, information collected through these cookies is used to generate aggregated statistics and reports.

> Preferences

These cookies record your interface operation preferences on the website, including: how posts or links open (new window/current window), desktop or mobile version selection, last used emoji category, section collapse state, extended appearance style, task in-progress state, advanced search panel display state, etc. These cookies allow you to use the site without reconfiguring on each visit, improving your experience. If you choose not to enable these cookies, these preferences will not be remembered and you may need to set them again on each visit.

> Personalized Advertising

These cookies are used to display personalized ads and measure ad performance. This site currently does not deploy any personalized advertising cookies. If such services are introduced in the future, the cookie list and related data processing details will be disclosed here and any choices required by applicable law will be provided before these cookies are used.

[P10 Pro Ultra] The current region does not match the model

Direct to the Floor 1 Comment

Customize Consent Preferences

> Necessary

> Optimizing and Understanding Website Use and Experience

> Preferences

> Personalized Advertising

Direct to the Floor
1 Comment