I cannot redeem my gift card

I wanna know why I cannot use the gift card I just bought, (it took 24h to be activated since I paid for it, btw) I really need to use it as I bought it to use it on black friday, so please fix my problem ASAP

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did u try contact customer support?

Hello,

Are you using this coupon in conjunction with other offers? Coupons cannot be combined during the promotion. Only one coupon can be used per order.

If you are not using this coupon in conjunction with other offers but are still unable to use it, please contact our customer service with your email address and a screenshot of the error message. They will provide you with further assistance.

Customer Care:
+1 (888) 308-6159
(Mon. to Sun. 9:00–18:00 EST)
support@mova-tech.com

We found this prompt on the order page (see attached image).

Could you provide us with the email address or order number used to purchase the gift card? We will verify it for you.

You can send us this information via private message by clicking on our profile picture and then selecting the message icon.